Shipping for PAT
We do not accept returns for cut fabric, patterns, books, knitting needles, crochet hooks, and any opened items. We offer a full refund on any products that were sold damaged or defective. The shop only covers shipping charges for returned damaged/defective products.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship most orders domestically throughout the United States for a flat rate of $7.95. Exceptions include SEW to GO boxes, which we ship domestically for $12.95, and Eversewn sewing machines, which include free shipping.